Sky Glass Sales Dashboard

I worked on Sky's mission-critical sales platform—a comprehensive web application serving 20,000 advisors who sell, update, and maintain customer accounts daily.

Launched alongside the groundbreaking Sky Glass TV in 2021, this platform became the operational backbone, enabling Sky's advisors to deliver seamless customer experiences at scale.

When Sky launched their second-generation Glass TV, their retail advisors faced a critical usability issue within the TV section of Sky's multi-category sales platform.

The existing interface made it difficult to efficiently compare and switch between the original Sky Glass and the new Gen 2 model during customer consultations.

With plans to expand their TV product lineup, this section needed a scalable solution that could accommodate future devices without requiring constant redesigns.

Advisors struggled to navigate between multiple Sky Glass models during sales conversations, making it difficult to compare options quickly.

The rigid interface couldn’t scale to support new products, leading to inefficient workflows that slowed interactions and risked lower conversions.

The TV section also needed to align with other platform areas while enabling easy product comparison unique to the category.

The final solution enabled advisors to compare TV prices side by side, while filtering additional attributes to instantly update and refine comparison results.

The redesigned interface led to a 120% faster task completion time for advisors, allowing them to serve customers more efficiently and handle a greater volume of interactions per day.

The new, layout also reduced training time for new advisors, enabling them to become proficient in the system more quickly and confidently.

As a direct result, the team exceeded quarterly sales targets, generating an additional £300,000 in revenue for Sky following the launch of the new interface.

The simplicity of using radio buttons ended up solving a surprisingly tricky problem. I felt quite a bit of pressure on this project; Sky Glass 2 sales sit right at the heart of Sky’s TV business, but the outcome was extremely rewarding.

The Assisted UX/UI team were fantastic throughout, offering valuable feedback on concepts and helping to coordinate advisor testing.

Even outside the office, I found myself dropping into Sky shops to chat with advisors about the new sales interface. Their positive reactions and real-world insights were hugely encouraging. It’s definitely a project I’ll remember fondly for a long time.